Fees
Ardent Supply returns are FREE within 7 days from delivery only in the U.S
Requirements for Return Procedure
- You are entitled to a free return if the product is not defective or damaged. To start the return procedure please contact Ardent Supply at info@ardentsupply.co within 7 days. After 7 have passed from receiving the delivery Ardent Supply does not accept returns.
- Written Approval Prior to the Return from Ardent Supply is required. Any unauthorized returns are not accepted. Returning a product without Ardent Supply’s prior consent means risking losing the product. If you accidentally sent the product to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Ardent Supply will not accept returns.
Shipping procedure
For accepted returns, Ardent Supply will provide you with the authorization and shipping labels. Please ship the bike only after receiving these details from Ardent Supply. After shipping a return package please provide us with the tracking-number of the delivery.
Upon receiving your return, Ardent Supply will organize a refund the purchase amount to you within 2 business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows in your account. If after checking your account you don’t see the return please contact us at info@ardentsupply.co and we will be glad to help solve the issue.